App Privacy Policy
Last Updated: October 13, 2026
1. Introduction
Welcome to Rental Company.
Rental Company for Website Design and Management (“Rental,” “we,” “us,” or “our”) is a Kuwait-based technology company specializing in e-commerce solutions, mobile applications, cloud hosting, and digital business services.
We are committed to respecting your privacy and protecting the personal information processed through our mobile applications and related services.
This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use a mobile application developed, operated, or technically managed by Rental Company that links to this policy.
By using the application, you acknowledge that you have been informed of the privacy practices described in this policy.
2. Scope and Responsibilities
Rental Company provides mobile application development, hosting, technical maintenance, and related services to businesses.
Some applications are operated directly by Rental, while others are developed or maintained on behalf of independent business owners.
For applications operated by independent businesses:
- The business owner is generally responsible for customer transactions, orders, products, bookings, deliveries, and related business activities.
- Rental provides technical infrastructure, application management, maintenance, and support services as agreed with the business owner.
- Personal information may be processed by Rental on behalf of the relevant business to deliver these services.
The business operating the application may provide additional privacy information specific to its activities.
3. Information We Collect
Depending on the application and its enabled features, the following categories of information may be collected or processed.
A. Personal Information
When you register, make a purchase, book a service, or contact support, information may include:
- Full name.
- Email address.
- Phone number.
- Billing and shipping addresses.
- Account username and authentication information.
- Information voluntarily submitted through forms or customer support.
B. Orders, Payments, and Bookings
When you use e-commerce or booking features, information may include:
- Order and purchase history.
- Products or services purchased.
- Booking details and appointments.
- Payment status and transaction references.
- Delivery and shipping information.
- Refund and cancellation requests.
Payments may be processed by independent payment service providers. Payment card information submitted directly to those providers is handled according to their respective privacy and security practices.
C. Technical and Device Information
Certain technical information may be collected automatically to operate, secure, and improve the application, including:
- Device type and operating system.
- Application version.
- IP address.
- Device or application identifiers.
- Push notification tokens.
- Application performance information.
- Error reports and diagnostic data.
- Application usage information, where analytics are enabled.
D. Optional Information
Some applications may request additional information or device permissions when required for specific features, such as camera access, location services, or image uploads.
Such information is processed according to the functionality requested and the permissions granted by the user.
4. How We Collect Information
Information may be collected through:
- Account registration and profile updates.
- Purchases, bookings, and checkout forms.
- Communications with support teams.
- Application interactions and usage.
- Technical logs and diagnostic services.
- Authorized third-party services integrated with the application.
We aim to limit information collection to what is reasonably necessary for the application’s functionality and legitimate operational purposes.
5. How We Use Your Information
Personal information may be used to:
- Create and manage user accounts.
- Authenticate users and maintain account security.
- Process purchases, payments, and bookings.
- Arrange shipping and delivery services.
- Send order confirmations, invoices, and service updates.
- Deliver push notifications and transactional messages.
- Respond to customer inquiries and support requests.
- Maintain and improve application functionality.
- Monitor performance and resolve technical issues.
- Prevent fraud, unauthorized access, and misuse.
- Comply with applicable legal and regulatory obligations.
Where marketing communications or optional analytics are enabled, applicable consent requirements and user preferences will be respected.
6. Information Sharing and Third-Party Services
We may share necessary information with trusted service providers and relevant business operators to deliver application functionality.
Depending on the application, these may include:
Business Owners: Businesses responsible for fulfilling customer orders, bookings, and related services.
Payment Providers: Authorized payment gateways, banks, and payment processors responsible for processing transactions.
Shipping and Delivery Providers: Companies responsible for arranging and delivering customer orders.
Hosting and Infrastructure Providers: Service providers responsible for hosting, maintaining, securing, and backing up application-related systems.
Application Technology Providers: Platforms and services such as AppMySite, WordPress, WooCommerce, and other technologies used to operate supported applications.
Notification and Analytics Providers: Services such as Apple Push Notification service (APNs), Firebase Cloud Messaging (FCM), and other notification or analytics tools, where enabled.
Legal and Regulatory Authorities: When disclosure is required by applicable law, a valid legal request, or a lawful regulatory obligation.
Information is shared only to the extent necessary for the relevant purpose, subject to applicable contractual, privacy, and security requirements.
Rental does not sell customer account information or transaction data to third parties for unrelated commercial purposes.
Applications using additional advertising, analytics, or tracking technologies may require supplementary privacy disclosures and consent mechanisms.
7. Application Permissions
Certain applications may request access to device features depending on their available functionality.
Push Notifications
Applications may use push notification services to send order updates, booking confirmations, important announcements, or other relevant notifications.
Users can manage notification permissions through their device settings.
Camera
Applications offering camera-based features, such as QR code scanning or image uploads, may request permission to access the device camera.
Location
Applications offering maps, location-based services, or delivery-related functionality may request access to device location information.
Other Permissions
Additional permissions may be requested when required for specific application features.
Users can review and manage available permissions through their device settings. Disabling certain permissions may limit related functionality.
8. Data Security
We implement appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These safeguards may include:
- Secure encrypted connections.
- Access controls and account permissions.
- Security monitoring and protective measures.
- Regular software maintenance and security updates.
- Backup and recovery procedures.
Although we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Storage and Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this policy, subject to legitimate business needs and applicable legal obligations.
Retention depends on the type of information:
Account Information: Generally retained while the account remains active or until a valid deletion request is processed, unless continued retention is necessary.
Order and Transaction Records: Retained as necessary for payment reconciliation, accounting, refunds, disputes, fraud prevention, and applicable legal requirements.
Technical and Diagnostic Information: Retained for operational, troubleshooting, and security purposes according to applicable system and provider retention settings.
Backup Information: May remain temporarily in backup systems until the applicable backup retention cycle expires.
When information is no longer required, it will be deleted or anonymized as appropriate.
10. International Data Processing
Rental Company is based in Kuwait.
Depending on the infrastructure and third-party services used, personal information may be processed or stored in Kuwait or other countries, including the United Kingdom.
Where applicable, we take reasonable measures to ensure that personal information is handled in accordance with relevant data protection and security requirements.
11. Your Privacy Rights and Choices
Subject to applicable laws and legitimate requirements, users may request to:
- Access personal information associated with their account.
- Correct or update inaccurate information.
- Request deletion of their account and eligible personal data.
- Withdraw consent where processing is based on consent.
- Disable optional notifications or device permissions.
- Opt out of optional marketing communications.
Certain requests may require identity verification to prevent unauthorized access or deletion.
Requests involving an independently operated business application may be coordinated with the relevant business owner.
For account deletion instructions, please refer to the Account & Data Deletion section at the end of this page.
12. Children’s Privacy
Our general e-commerce and business applications are not specifically designed for children.
We do not knowingly collect or process children’s personal information in violation of applicable child privacy requirements.
Applications specifically intended for children or providing age-restricted services may be subject to additional privacy requirements and separate disclosures.
Parents or legal guardians who have concerns regarding personal information may contact us using the details provided below.
13. Third-Party Websites and Services
Applications may contain links to external websites, payment platforms, social media services, or other third-party resources.
These services may have independent privacy policies and terms of use.
We encourage users to review the privacy practices of third-party services before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our applications, services, technology, legal requirements, or data processing practices.
Updates will be published on this page, and the Last Updated date will be revised accordingly.
Where required by applicable law, users will receive additional notice or be asked to provide consent for material changes.
15. Contact Information
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
Rental Company for Website Design and Management
Location: Kuwait City, Kuwait
Email: contact@rental-sys.com
Phone / WhatsApp: +965 9963 6005
Website: https://www.rental-sys.com/
For inquiries regarding products, purchases, bookings, refunds, or deliveries, please contact the business operating the relevant application.
16. Account & Data Deletion
We respect your right to request deletion of your account and associated personal information.
If you have registered an account through a mobile application developed or managed by Rental Company, you may submit an account deletion request directly through the form below.
How to Request Account Deletion
Please provide:
- Application Name: The name of the mobile application associated with your account.
- Registered Email Address: The email address used to create your account.
- Deletion Confirmation: Confirm that you wish to permanently delete your account and eligible associated personal data.
You do not need to provide your account password or payment card information.
Account Deletion Request Form
What Happens After Submission?
- Request Review: We will review your submission and identify the relevant application account.
- Identity Verification: Where necessary, we may verify account ownership through the registered email address.
- Account Deletion: Following verification, we will coordinate the deletion of your account and eligible associated personal information with the relevant application operator.
- Data Retention: Certain financial, transaction, or security records may be retained where required for legal, accounting, fraud prevention, or dispute-resolution purposes.
- Confirmation: We will notify you when the deletion process has been completed.
We aim to complete verified deletion requests within 30 calendar days. If additional time is required, we will inform you of the reason and expected completion timeframe.
Account deletion is intended to permanently remove the account and eligible associated personal information, rather than simply deactivate the account.
Need Assistance?
If you experience difficulties submitting your request, please contact:
Email: contact@rental-sys.com
Phone / WhatsApp: +965 9963 6005
Rental Company for Website Design and Management
Kuwait City, Kuwait